Help
Answers to the questions we're asked most. Can't find yours? Send us a message, or email hello@lumoblinds.com.
Choosing a blind
Which blind is right for me?
Temporary blinds are a quick, low-cost fix for moving day, short lets or bare windows. Winter blinds are thicker, to help keep the warmth in. Fan-shaped blinds are made for arched and half-moon windows. Top-down blinds lower from the top, for daylight above and privacy below.
Do I need to measure my window?
No. Every Lumo blind comes in one size that fits all, so there's nothing to measure: just pick the style and colour you want.
What size are the blinds?
[SIZE] cm. [ANSWER: which windows that suits, and what to do if a window is larger or smaller]
How much light do they let through?
[ANSWER: how much light each blind lets through]
Putting it up
How does it stay up without drilling?
It fits to your window frame with the fixings in the box: [FIXING METHOD]. You don't need a drill or screws.
Do I need any tools?
No. Everything you need is in the box.
How long does it take?
About 5 minutes. Our fitting guide takes you through it.
Is it suitable for a rented home?
Yes. It fits without drilling or screws, so there are no holes to fill when you move out.
Which windows does it fit?
[ANSWER: the window and frame types it fits, for example uPVC, wood or aluminium]
Ordering, delivery and returns
When can I order?
Online ordering isn't open yet. Leave your email on any blind's page and we'll email you once, when you can order.
How much do the blinds cost?
Each blind's page shows its price, including VAT.
How long does delivery take?
We deliver within 7 days. Our delivery page has the details.
Can I send it back if I change my mind?
Yes, within [X] days of delivery. Our returns page explains how.
What if it arrives damaged or faulty?
Email us at hello@lumoblinds.com as soon as you can, with a photo if possible, and we'll put it right.
Can I get a sample?
We don't send samples for home blinds: the photos on each blind's page show the real fabric. If you make blinds, you can request trade samples.
Care and safety
How do I clean my blind?
[CARE INSTRUCTIONS]
Is it safe with young children?
Keep any cords out of children's reach, and don't put cots, beds or furniture children could climb near the window. [SAFETY: whether each blind has cords, the safety device supplied, and the standard it meets]
For manufacturers
I make blinds. How do I get samples or a quote?
Request samples, or email our trade team at trade@lumoblinds.com. We reply within [X] working days with samples, data sheets and a quote.