Returns

Online ordering isn't open yet. When it opens, this is how returns will work. None of it affects your legal rights.

If you change your mind

You can change your mind within [X] days of delivery. Tell us you want to cancel, then send the blind back within 14 days of telling us. Please return it in its box, with the fixings. [CONDITION: whether a blind that has been put up can still be returned]

We'll refund what you paid, including the standard delivery charge, within 14 days of getting the blind back. [RETURN POSTAGE: who pays to send it back]

If it's faulty or damaged

If your blind is faulty or not as described, you have the right to a repair, a replacement or a refund. Within 30 days of delivery you can ask for a full refund. Email us at hello@lumoblinds.com, with a photo if possible, and we'll put it right.

How to send it back

Email hello@lumoblinds.com with your order number, and we'll tell you where to send it.