Privacy notice

Last updated: [DATE OF PUBLICATION]

This explains, in plain words, what we do with your personal information. If you have any questions, email privacy@lumoblinds.com.

Who we are

Lumo Blinds is a trading name of [COMPANY NAME], [REGISTERED ADDRESS]. We're responsible for the personal information you give us.

What we collect

Only what you give us:

• If you ask us to tell you when ordering opens: your email address, and the blind you were looking at.
• If you contact us: your name, email address, phone number if you give it, and your message.
• If you ask for trade samples or a quote: your company and contact details, the components you're interested in, and, when we post samples, a delivery address.

Like every website, ours also keeps a short record of visits, including IP addresses, to keep the site secure and working.

What we do with it

We use your information only for the reason you gave it to us: to tell you when ordering opens, to reply to you, or to send you samples and quotes.

We don't send marketing emails, we don't track you around the web, and we never sell your information.

In legal terms, we rely on your consent for the "ordering opens" email, and on our legitimate interest in answering you and keeping the site safe for everything else.

Cookies

Our website doesn't put cookies on your device. The only cookie we use lets our own staff sign in to manage the site.

Who else sees it

We share your information only with the companies that help us run Lumo Blinds, such as our website host, our email services and the courier who posts samples, and only what they need to do their job. Some are outside the UK: our email delivery service, for example, is in the United States. When that's the case, we make sure your information is protected as UK law requires.

We'll also share it if the law requires us to.

How long we keep it

Only as long as we need it for the reason you gave it to us. For example, once we've sent the "ordering opens" email, we delete that list. If you become a customer, we keep business records for as long as tax law requires.

Your rights

You can ask us to show you, correct or delete your information, or to stop using it. If you asked us to email you when ordering opens, you can change your mind at any time.

Email privacy@lumoblinds.com. It's free, and we'll reply within a month.

If you're not happy with how we've handled your information, tell us and we'll put it right. You can also complain to the Information Commissioner's Office at ico.org.uk.

Changes

If anything changes, we'll update this page and the date at the top. Before online ordering opens, we'll update it to cover orders and payments.